Insurance Claim Instructions
1. Claims must be submitted within 90 days from date of shipment.
2. For LOST parcels you must wait 21 days for Domestic and 45 days for International. Lost claims for shipments sent to Italy require a 60 day wait before filing. We can not submit a claim until this waiting period is met.
Damage claims can be filed immediately.
3. After the designated waiting period, the customer will need to email us a signed and dated letter stating the following:
1. Date the package was mailed.
2. Customer/Shopper ID - (i.e. 18548)
3. Description of shipment, (i.e. Tubes of beads).
4. If loss, state parcel never received, if damage, state description of damage and if repairable.
5. Important, please sign and date after the designated waiting period has been met.
4. We fill out the claim form, attach all paperwork and submit. Once approved, we will credit the customer for the amount of the claim.
Beaded images is not responsible for uninsured packages. For coverage, click on Add Insurance in the shopping cart.
List of Restricted Countries
Unfortunatey insurance coverage is not available for all countries. Should you decide to ship to one of the uninsured countries listed below, Beaded Images will not be responsible for items should they become lost, stolen or damaged.
Afghanistan
Algeria
Angola
Bangladesh
Barbados
Benin
Bolivia
Brazil
Bulgaria
Burkina Faso
Burma
Burundi
Cambodia
Cameroon
Cape Verde
Central African Republic
Chad
Congo, Democratic Republic of the
Congo, Republic of the
Cuba
Djibouti
Dominican Republic
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Ecuador
Ethiopia
Gabon
Ghana
Guinea
India
Indonesia
Iran
Iraq
Jordan
Kenya
Liberia
Libya
Malaysia
Mali
Mauritania
Mexico
Morocco
Myanmar
Niger
Nigeria
North Korea
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Oman
Pakistan
Papua/New Guinea
Paraguay
Poland
Romania
Russia
Rwanda
Senegal
Serbia-Montenegro
Seychelles
Sierra Leone
Slovenia
Solomon Islands
Somalia
Sudan
Syria
Tanzania
Togo
Tunisia
Uganda
Yemen |
USPS Tracking
USPS (United States Postal Service) does NOT provide tracking numbers. Instead they use Delivery Confirmation, which we include in the cost of our Priority postage. This service allows you to look online and see when a package was delivered. This is not a tracking system. We can not guarantee a delivery date.
Because of cost, most of our International order are shipped First Class Mail instead of Priority. Please be aware of customs delays and the shipping distance. This can cause some deliveries can take longer than expected.
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